Privacy Notice for Speaking Of Words Website

Privacy Notice for Speaking of Words Website

At Speaking of Words, we prioritise the confidentiality and security of your personal data. This document outlines our practices for handling information you provide while using our website, www.speakingofwords.co.uk. We are committed to protecting your privacy and will only use your identifiable information in accordance with this notice.

Effective Date: This Privacy Notice is effective as of 16 June 2026. Your continued use of our website signifies your acceptance of these terms.

Scope: This notice applies exclusively to the privacy practices on www.speakingofwords.co.uk. For privacy information related to our clinical services, please refer to our separate Clinical Services Privacy Policy, available upon request.

Who We Are:

  • Speaking of Words is the trading name of Speaking of Words Ltd, the company responsible for your personal data (the data controller).

  • The company was previously registered as Neuro Speech Therapy Oxford Ltd and has since been renamed. Its registration and records remain unchanged.

  • We are registered with the Information Commissioner's Office (ICO) under registration reference ZB142181. This registration is currently being updated to reflect our new company name and may still show the former name while the update is processed.

Your Rights Under GDPR: In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict, object, and transfer your personal data.

Information Collection:

  • Personal Data: Collected through our website for service provision and communication.

  • Non-Personal Data: Includes IP address and session metrics for website enhancement.

Purpose of Data Collection: To deliver and manage services, communicate, fulfil contractual obligations, improve our offerings, and comply with legal requirements.

Data Management:

  • Storage and Disclosure: Our website is hosted on Squarespace, where your data may be stored in Squarespace's systems.

  • Communication: Via the 'Submit Your Message' form and email george@speakingofwords.co.uk.

  • Cookies and Tracking: Used for statistical purposes, with consent options available.

External Links: We are not responsible for the privacy practices of external sites linked from our website.

Policy Modifications: Periodic updates to this policy will be effective immediately upon posting.

Payment Processing: We use Stripe Payments to securely process payments for digital products and services. Your payment information is processed directly by these providers and is not stored on our servers. You can view their privacy policies here: Stripe Privacy Policy (UK)

Digital Downloads: When you purchase a digital product, we collect your name and email address to fulfil your order. A secure download link will be provided on the confirmation page and sent via email. Download links are time-limited for security. If you lose access or have difficulty with your download, you may contact us to request a replacement link.

Marketing Emails: If you opt in to receive marketing communications during checkout or elsewhere on the site, we may send you occasional emails about our services, offers, or resources. You can unsubscribe at any time using the link at the bottom of each email, or by contacting us directly.

Inquiries and Complaints: Contact us at george@speakingofwords.co.uk for data inquiries or concerns. You may also contact the ICO.

ICO Contact Information:

  • Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Helpline: 0303 123 1113

  • Website: https://www.ico.org.uk